Advanced Service Solutions, Inc.
Hosting Services, Licensing and VoIP SERVICE
TERMS AND CONDITIONS
1. INTRODUCTION.
a. Agreement. Advanced Service Solutions’s Service Terms and
Conditions, together with any operating rules, policies,
price schedules, or other supplemental documents expressly
incorporated herein by reference and published from time to
time (collectively, the “Agreement”), constitutes the entire
agreement between Advanced Service Solutions, Inc., a Florida
corporation (hereinafter referred to as “we,” “us” “Company”
or “Advanced Service Solutions”) and the party set forth in the related
registration order form (herein after referred to as “you,”
“user” or “Customer”) regarding Advanced Service Solutions’s Service (as
defined herein), and supersedes all prior agreements,
discussions and writings between the parties regarding the
subject matter of this Agreement. For purposes of this
Agreement, the term “Advanced Service Solutions” include our respective
subsidiaries, affiliates, agents, employees, predecessors in
interest, successors, attorneys and any other service
provider that furnishes services or devices to you in
connection with this agreement.
b. Order and Acceptance of Agreement. If you sign up
for any of Advanced Service Solutions’s services either in person, over the
phone, or over the Internet or if you use any of Advanced Service Solutions’s services, then you have agreed to be bound by this
Agreement and all terms, conditions and rates. In addition,
you understand that there may be elements of ySupport
that may be subject to Advanced Service Solutions Inc. tariffs, which are
either on file with the Florida Public Utilities Commission
or mandated by any regulating authority.
c. Authority to Enter into this Agreement. By
entering into this Agreement you represent and warrant that
you are at least eighteen (18) years of age and that you
have the legal right and ability to enter into this
Agreement. You represent and warrant that your name, user
name, contact information and registered location are true
and correct and if for business use, you are authorized to
act on behalf of your company. If Advanced Service Solutions is unable to
determine the valid owner of any account, Advanced Service Solutions
reserves the right to suspend or terminate the account and
Services and to collect any unpaid charges against the
person it believes in its sole but reasonable discretion to
be the account holder.
d. You Must Provide Full, Correct and Accurate
Information. You understand that Advanced Service Solutions relies on
the information you supply. Advanced Service Solutions must have your
correct information in order to be able to provide its
services. Providing incorrect or false information can be
very damaging. It could mean, for example, that your 911
service might not work. If you provide false or incorrect
information to Advanced Service Solutions, then Advanced Service Solutions may be delayed in
providing your service. In addition, Advanced Service Solutions reserves the
right to suspend or terminate your Advanced Service Solutions Services. You
also agree to promptly notify Advanced Service Solutions whenever your
personal or billing information changes (including, but not
limited to, your name, address, telephone number, or any
information Advanced Service Solutions needs to provide the services). You
are ordering a service that is delivered to your location.
Advanced Service Solutions has no control over your location. As a result,
you understand and agree that you are responsible for paying
for your service and for any use of ySupport
by any
others.
e. Revisions To Terms And Pricing.
From time to time we may update or change these
Terms of Service, our Reasonable Use Policy, and other
policies. We will provide notice of such revisions by
posting revisions to our website. You agree to visit our
website periodically to review any such revisions. If you
continue to use Support
after a revision has been
posted, and regardless of whether you checked the website in
advance, you accept and agree to any such revisions. By
subscribing to our service, you agree that we may provide to
you over the website or via an insert with your monthly
billing invoice required notices, agreements, and other
information concerning Advanced Service Solutions, including changes to this
Agreement, the Reasonable Use Policy and other policies.
2. GENERAL DESCRIPTION OF Advanced Service Solutions’S VOICE OVER
INTERNET PROTOCOL AND BROADBAND SERVICES.
a. Voice over Internet Protocol (“VoIP”) Services work
differently than traditional telephone services. VoIP
services use technologies that convert voice signals from
your landline telephone handset into to a form of data that
can be passed over other the Internet. You can dial
telephone numbers from your VoIP Service just like you would
from any other telephone. You can call any telephone number
that is within your calling plan, such as another landline,
mobile wireless or even another VoIP number and they can
call you.
b. Advanced Service Solutions’s VoIP Services use an ATA. To make
your VoIP service easy to use Advanced Service Solutions provides you with
an “analog terminal adapter” (“ATA” or “Device”). An ATA is
a device that allows you to connect your regular telephone
to Advanced Service Solutions’s broadband services. The ATA allows calls to
connect through Advanced Service Solutions’s broadband network and to any
locations within your calling plan.
c. VoIP Services Depend Upon Electrical Power at your
home or business. While Advanced Service Solutions provides power backup
to the network equipment to keep its entire fiber optic and
advanced broadband wireless network running if there is a
power failure, it does not and cannot provide that electric
power backup service to your home. As a result, if the power
at your home or office fails, then the Device (or ATA) will
quit working because it plugs into your power just like your
computer or any other appliance. This also means that if the
power goes out at your location, then you will not be able
to dial any emergency services such as 911 / E911 nor will
you be able to make any telephone calls until power is
restored. By subscribing to Advanced Service Solutions’s VoIP Services, you
understand and agree that 911 or E911 (and advanced form of
911 service) does not work if there is a power failure at
your location.
d. Advanced Service Solutions also connects you to other carriers and
to the Internet. Advanced Service Solutions’s broadband
network connects you throughout southeastern Florida and it
connects you to other providers. While Advanced Service Solutions follows
standard telecommunications industry security and other
practices and complies with the relevant regulations, it has
no control over what happens to your call over the Internet.
Remember, VoIP turns voice calls into data and that data
that can be sent to many different places as it makes its
way between your location and the location of the party who
you are calling or who is calling you. These differences may
affect the quality of VoIP service you receive, the privacy
of your communications, and the security of ySupport
.
For more information on the safe use of the Internet-based
services, please visit the Federal Trade Commission’s
Consumer Information Page for “Privacy and Identity:
http://www.consumer.ftc.gov/topics/privacy-identity.
e. Definitions. For
purposes of this Agreement, the term “Advanced Service Solutions VoIP
Service” shall mean any Advanced Service Solutions Voice over Internet
Protocol (“VoIP”) service, including all other features,
products and services provided by Advanced Service Solutions under the
pricing plan that you have selected. For purposes of this
Agreement, “Device” shall mean a Advanced Service Solutions-provided
telephone, telephone adapter (“Adapter”), or router that
connects telephone handsets to your broadband data
connection and “Advanced Service Solutions Broadband Service” shall
mean any Advanced Service Solutions high speed fiber optic, or high speed
fixed wireless service. “Advanced Service Solutions Services” refers to the
Advanced Service Solutions VoIP Service, Advanced Service Solutions Broadband Service,
Device or other equipment Advanced Service Solutions provides.
3. USE OF SERVICE AND DEVICE.
a. Customer and/or User Responsibility for Service(s) and
Device(s). You agree that you are financially and
legally responsible for all use(s) related your account. You
agree, therefore, that if anyone uses your Advanced Service Solutions
Services without your permission, then you are responsible
for any such use.
b. Lawful purposes only. You may not use Advanced Service Solutions
Services for any unlawful purpose or for any uses that
require governmental approvals, authorizations, license,
consents or permits without first obtaining all required
governmental approvals, authorizations, licenses, consents,
and permits for such a use. You may not use Advanced Service Solutions
Services in any manner that interferes with other persons in
the use of their service, prevents other persons from using
their service, otherwise impairs the quality of service to
other Customers, or impairs the privacy of any
communications over any service provided by Company. Advanced Service Solutions may require you shut down your Advanced Service Solutions Services if
your use is causing interference to others. You may use Advanced Service Solutions Service in any manner to annoy, abuse, threaten, or
harass other persons. You may not use Advanced Service Solutions Services
either without payment for service or by attempting to avoid
payment for service by fraudulent means or devices, schemes,
false or invalid numbers, or false calling or fake credit
cards. Advanced Service Solutions provides only the Advanced Service Solutions Services to
you. This means that you obtain no property right or
interest in the use of any specific type of facility,
service, equipment, telephone number, process or code. Any
and all rights, titles and/or interests in or related to
Advanced Service Solutions’s network, equipment, business, operations,
and/or Advanced Service Solutions Services remain, at all times solely with
Advanced Service Solutions.
c. Use of Advanced Service Solutions Equipment. Equipment Advanced Service Solutions
provides or installs at the Customer’s Premises for use in
connection with the services Advanced Service Solutions offers may not be
used for any purpose other than that for which the Advanced Service Solutions provided it. You may not, and may not permit others
to, rearrange, disconnect, remove, attempt to repair, or
otherwise interfere with any of the services or equipment
installed by Advanced Service Solutions or by Advanced Service Solutions’s agent.
d. Security and Privacy. You understand that by
requesting any broadband or voice services from Advanced Service Solutions
you are seeking to be connected to networks across Florida,
the United States and worldwide. As previously stated Advanced Service Solutions controls only its network. Accordingly, you understand
and agree that Advanced Service Solutions cannot control any network it does
not own. It is also widely understood that the Internet is
not a secure network and you agree that by subscribing to
any Advanced Service Solutions service, this does
not change the nature of the Internet or of any third party
networks. You agree that in order to help maintain the
security of your Service, therefore, you should safeguard
your User IDs and Passwords, as well as the media access
control (MAC) address of the Device. The MAC address is one
of the key pieces of information used by Advanced Service Solutions to
authenticate customer calls and should not be shared with
anyone other than an authorized Advanced Service Solutions representative.
If anyone you do not know for sure to be an authorized Advanced Service Solutions representative calls you or emails you and asks you
for any technical or personal information related to any
service you receive from Advanced Service Solutions, do
not provide that information, but
call Advanced Service Solutions’s help desk or email
Advanced Service Solutions at info@assinet.com.
e. Inconsistent with Normal Use. Advanced Service Solutions’s network
and service offerings are each designed and priced to
operate within usage limits normally associated with the
each service offering. If you use the services in ways that
are inconsistent with the normal use for such service, then
it may not be permitted and may harm the network or other’s
abilities to use their services. By way of example but not
limitation, inconsistent use can include things like unusual
calling patterns, excessive numbers dialed and/or consistent
excessive usage, operating a call center, reselling the
service to others, auto-dialing / fax/voice blasts,
telemarketing, excessive conferencing or call forwarding.
Advanced Service Solutions will consider these and other factors in
determining whether your usage is consistent with normal
expected usage for the type of service you have ordered
relative to usage by other Advanced Service Solutions customers for services
that are similar to the one you have ordered and/or are
similar to usage patterns for services you have not ordered
but are effectively using. If in Advanced Service Solutions’s sole
discretion the use is abnormal, abusive, harmful or
otherwise inconsistent with normal ranges of use for your
ordered service, Advanced Service Solutions may require you to: (a) pay any
recurring and/or nonrecurring rates that apply to the way
you used the service; (b) change to a plan that matches your
use and/or (c) terminate your service. Advanced Service Solutions also
reserves the right to review your account and take further
action, including, but not limited to, immediate suspension
of any of your Advanced Service Solutions services if account usage is
beyond normal standards, impermissible or detrimental to
other customers' ability to use the service or adversely
affects our network, operations, connections to other
carriers and/or our ability to provide you or anyone with
any of the services we offer. If we determine that you are
engaging in abnormal or impermissible usage but your usage
is not immediately harmful to our network, operations, other
users and is not otherwise impermissible or unlawful, we may
inform you and provide you with the opportunity to correct
the improper usage. If we give you the opportunity to
correct your abnormal usage patterns and you fail to
immediately conform to normal use, you agree that we may
transfer your service to another plan, charge applicable
rates or suspend or terminate your service. You also
acknowledge that if your service is terminated under this
provision, you are subject to all applicable fees and taxes
at the time your service is terminated. Advanced Service Solutions’s right
to terminate your account under this Agreement (with or for
no reason) is not limited by this provision.
4. SERVICE TYPES.
a. Residential Plans. If
you subscribe to our residential services, we provide you
with the Service and the Device solely for residential use.
Advanced Service Solutions’s residential unlimited service plans and
features are for single household use.
b. Business Plans. Service is provided to you as a
business user, for your business and home office use. This
means that you are not using it for any personal,
residential, nonbusiness or nonprofessional purpose.
c. Resale of any service is prohibited.
d. All services are provided “as is.”
5. LOCAL NUMBER PORTABILITY.
a. Simple Port. Port means transferring your
telephone number from one provider to another provider. If
you move to a new carrier and ask them to port your number
and the port works, we terminate your service, but you
remain responsible for all fees associated with your
service. Sometimes, however, a port does not work. If the
port does not work, then no termination of our Service has
occurred because the telephone number stays with our
Service. In that case you will remain responsible for any
and all charges on the account until you call us to request
disconnection of the service.
b. Multiple-line Accounts. If you have ordered
multiple services from us under one account then you must
call us in advance to arrange for porting of telephone
numbers. If you attempt to port one or any number of
telephone numbers from a multiple-line account to another
carrier, then before the port is accomplished we can and
will reassign your account to the appropriate plans and also
impose any fees including but not limited to early
termination fees and recovery fees that may apply. You will
also remain liable for any and all charges on the existing
account through the end of the billing cycle in which the
port is requested.
c. Porting a number to Advanced Service Solutions: If you receive
service from another provider but wish to take your number
over to Advanced Service Solutions Service, then the following terms and
conditions apply:
i. Authorization. You hereby authorize Advanced Service Solutions to
process your order for the Service and to notify your local
service provider of your decision to switch your local
services to Advanced Service Solutions and to transfer your telephone
number, and represent that you are authorized to take these
actions. You may be required to complete a letter of
authorization, provide us with a copy of your most recent
bill from your service provider, as well as provide us with
any other information required by your service provider to
port your number. Failure to provide any information
requested by Advanced Service Solutions or the third party services provider
will delay the porting of the number to Advanced Service Solutions. Advanced Service Solutions shall not be responsible for any delay in the port of
your number and will not provide credit for any such delays.
ii. Activation. You agree and acknowledge that you
must install and activate your Device prior to the date that
the number switch becomes effective.
iii. When requests may be made. Advanced Service Solutions must
receive an accurate and complete request for a port by
between 8 a.m. and 1 p.m. Mountain Time for a simple port
request to be eligible for activation at midnight on the
same day. Any simple port requests received after this time
will be considered received on the following business day at
8 a.m. local time. Requests made outside business hours will
be addressed only during normal business hours.
6. SERVICE DISTINCTIONS. You
acknowledge and understand that Advanced Service Solutions VoIP Service is
not a traditional telephone service, and we provide it on a
best efforts basis. In addition, there are important
technical and regulatory distinctions between telephone
service and the enhanced Advanced Service Solutions VoIP Service. Because
VoIP is not regulated in the same way as traditional
telephone service, you may need to check with the Federal
Communications Commission and Florida Public Utilities
Commission to determine how it is regulated. Federal and
state courts may also treat VoIP differently than
traditional telephone service. And as already explained,
events beyond our control may affect our service, such as
power outages, fluctuations in the Internet, or broadband
services across the calls you may make or receive, system
maintenance or acts of God. We will act in good faith using
commercially reasonable efforts to minimize disruptions to
your use of and access to our service.
a. Emergency Services – 911/E911 Dialing. You
acknowledge and understand that Advanced Service Solutions 911/E911 dialing
is different than traditional 911/E911 service. This is
because VoIP works differently than traditional telephone
service. VoIP works only when the electric power is working
at your location. If you do not have electricity, then Advanced Service Solutions’s VoIP Service will not work because the Device that
connects the phone to the broadband Internet connection is
powered from your location. If the power fails, the phone
will not work. Because the Advanced Service Solutions VoIP Service delivers
the call over broadband to your Device, the Device must
remain at the same physical location where you originally
ordered Advanced Service Solutions VoIP Service in order for 911/E911 to
function correctly. If you move the Device without telling
Advanced Service Solutions, then the Device may not operate at all, but even
if it does work, it will tell emergency responders your old
address when you dial 911/E911, which could delay or even
prevent critical or life-saving emergency service responders
such as the police, paramedics or fire department from
reaching you in an emergency. And if you cannot speak, then
the 911 operators will have no way of locating you.
b. YOUR SERVICE WILL NOT BE ACTIVATED UNTIL Advanced Service Solutions
RECEIVES AN AFFIRMATIVE ACKNOWLEDGMENT THAT YOU HAVE READ
AND UNDERSTOOD Advanced Service Solutions’S 911 DISCLOSURE AGREEMENT. See
complete 911 disclosure posted on our Web site at www.Advanced Service Solutions.com.
c. No 0+ or Operator Assisted Calling; May Not Support
X11 Calling. You acknowledge and understand that the
Service does not support 0+ or operator assisted calling,
including, without limitation, collect calls, third party
billing calls, 900, calling card calls or dial-around calls.
Our Service may not support 311, 511, and other x11 services
in one or more service areas.
d. Directory Listing. The phone numbers you get from
us will be listed in telephone directories.
e. Incompatibility with Other Services. You
acknowledge and understand that Advanced Service Solutions designed the
Service to work only with Advanced Service Solutions Broadband Service. If
you attempt to connect the Service to any other broadband
service it will not work and it may interfere with the
operations of another provider’s broadband system. As a
result, and by accepting this Agreement, you waive any
claims you could possibly have against Advanced Service Solutions for
interference with or disruption of any other systems because
of your use of the Service.
f. Use Only In Authorized Advanced Service Solutions Service
Areas. As previously noted the Service is
specifically designed to work with Advanced Service Solutions Broadband
Service. Advanced Service Solutions VoIP Service provides access to
emergency services only in areas where Advanced Service Solutions authorizes
Advanced Service Solutions Services. Advanced Service Solutions disclaims any obligation to
provide you with access to emergency services in any
location that (i) is not specifically authorized by Advanced Service Solutions for such service; (ii) where you have not properly
ordered service; and (iii) where you have not properly
registered your Device location and address so that the
Device can provide Advanced Service Solutions and emergency responders with
the correct information for 911/E911 calls. Again, if you
live at one address in Advanced Service Solutions service area and move to
another address within the Advanced Service Solutions service area without
arranging for transfer of service with Advanced Service Solutions your
911/E911 service will not work properly and emergency
responders will not have your correct address information on
file. In that case, when you dial 911, the emergency
operator will only see the last address for your telephone
number that was properly verified through Advanced Service Solutions in
their systems. Only an authorized provider is allowed to
update and verify the automatic address information for your
telephone number with the 911 / E911 systems. Again, you can
tell them your location, but it creates confusion to have an
improper address on file and if you cannot speak, they have
no way of finding you.
7. LENGTH OF SERVICE.
a. Service Term. We provide the Service for the term
that you have signed up for. Your term begins on the date
you first ordered service (the “Subscription Date”), or the
date we successfully process your payment, whichever is
later. It is not the day you receive the Device you ordered
or the first time you use the Service. You are purchasing
the Service for the full service term as set forth in the
Order.
b. Automatic Renewal. Advanced Service Solutions shall automatically
renew the Service for the same term on your Subscription
Date unless you cancel your Service before the end of the
current service term. See “Termination of Service”
Section 8.d. The renewal begins on the day after the last
day of your term. The renewal will be charged to your
payment method (credit card, draft, debt etc.) on file,
which may include any payment method automatically updated
by your issuing bank. If your electronic payment is
declined, invalid, or payment is not made by the financial
institution on your Subscription Date, without further
notice Advanced Service Solutions reserves the right to automatically
recharge the payment method until payment is received, the
payment method is updated, or the Service is discontinued
for nonpayment.
c. Our right to disconnect. We have the right to
suspend or discontinue service generally, or to disconnect
the Service, at any time. In addition, we reserve the right
to immediately disconnect the Service at any time without
notice due to non-payment or any unlawful or any
inappropriate use of the Service. All charges owed at the
time of disconnection will be immediately payable. We will
pursue collection for unpaid amounts on disconnected
accounts and may report these unpaid charges to credit
bureaus.
d. TERMINATION OF SERVICE. In order to terminate your
service, you must contact our Customer Care Department, via
telephone, at the following toll-free number: (561) 432-1404.
Our Customer Care Department is available to assist you with
account terminations on Monday-Friday 9:00 a.m. to 5:00pm
Eastern Time. If you decide to cancel your service with us,
you must contact our Customer Care
Department to do so - simply disconnecting or returning your
device to us will not
cancel your service and you will remain responsible
for all costs and fees associated with your account,
including, but not limited to, monthly recurring fees for
your service plan.
8. DEVICES.
a. Ownership and Risk of Loss. You will own the
Device and bear all the risk of loss, theft, or damage
regardless of the payment schedule selected for Services and
Devices. Minimum Commitment Contracts for Services and
Devices may include early termination fees.
b. Promotional Devices. Devices included in a service
offering at no charge may be previously used equipment.
Unless otherwise provided in a Minimum Commitment Contract,
Devices not returned upon cancellation of the Service will
be charged to the customer. See Cancellation policy for
details.
c. Replacement of a Defective Device. Devices
purchased from Advanced Service Solutions will be covered by their
respective factory warranties only. Advanced Service Solutions does not
offer any warranty in addition to, or in replacement of any
factory warranties. Prior to returning the equipment, you
must contact Advanced Service Solutions support at (561) 432-1404 so that Advanced Service Solutions may determine whether a defect exists and to arrange
for the return.
d. Tampering with the Device. You may not change the
electronic serial number or equipment identifier of your
Device.
e. Prohibited Devices. You are prohibited from using
Advanced Service Solutions VoIP Services with any devices other those that
Advanced Service Solutions provides.
9. FEES AND CHARGES.
a. Fees and charges. We will publish fees and charges
on our Web site. These fees and charges may change from time
to time (except during the term of a Minimum Commitment
Contract). New pricing will be effective the next day
following posting to the Web site and may be applied to
renewals of existing services. We may introduce new products
and services at special introductory pricing. Introductory
pricing will not be applied retroactively to existing
services and may be applied for only limited periods of
time. At our discretion, we may change introductory pricing.
Certain service charges, such as Regulatory Recovery Fees,
Universal Service Fund fees, and E911 fees, are subject to
change from time to time and are applicable to ALL Customers
regardless of a Minimum Commitment Contract.
b. Billing increments. All billing policies are
defined by the specific package the customer chooses. Please
refer to your service description for the billing policies.
c. Taxes. Customer is responsible for, and shall pay
are any applicable federal, state, municipal, local or other
governmental sales, use, excise, Universal Service Fees,
value-added, personal property, public utility and other
taxes, fees and charges now in force or enacted in the
future, that arise from or as a result of Customer’s
subscription or use or payment for the Service or a Device.
Such amounts are in addition to payment for the Service or
Device and will be billed to you. If Customer is exempt from
payment of such taxes, you will provide Advanced Service Solutions with an
original government-issued certificate attesting to
tax-exempt status. Tax exemption will only apply from and
after the date Advanced Service Solutions receives a valid tax-exempt
certificate.
d. Charges for Directory Calls (411). We will charge
you $1.25 for each call you make to Advanced Service Solutions directory
assistance.
e. Activation Fee. One-time
activation fees and any other installation fees that may
apply are specified on the Web site and vary by product and
plan chosen.
f. Reinstatement Fee. Reinstating any service
deactivated for non-payment of fees shall result in a
reinstatement fee up to $25.00.
10. BILLING AND PAYMENT.
a. Billing. We will charge you in advance for each
term of service. If you have selected a free trial offering,
we will commence charging you for the Service at the
expiration of the free trial period, unless we are notified
of the contrary. When you subscribe to the Service, you must
give us a payment method (credit card, debit card, or check)
that we accept. We reserve the right to stop accepting your
payment method or your payments. You must advise us at once
if your payment method expires, you close your account, your
billing address changes, or your payment method is cancelled
and replaced on account of loss or theft. Except for
usage-based charges, we will bill in advance to your payment
method all charges, fees, taxes, and surcharges for each
service term. We will bill monthly as due immediately
usage-based charges and any other charges that we decide to
bill as due immediately. Bills will be mailed to the
customer address.
b. Payment. When you subscribe to the Service, you
authorize us to collect from your payment method. This
authorization will remain valid until thirty (30) days after
you terminate our authority to charge your payment method.
c. Collection. If we disconnect the Service, you will
remain liable to us for all charges under this agreement and
all the costs we incur to collect these charges, including,
without limitation, collection costs and attorney’s fees.
You also agree to pay any additional charges or fees applied
to your billing account for any reason, including but not
limited to, interest and charges due to insufficient credit.
d. Notices. You understand that it is difficult for
us to distinguish between credit and debit cards. You agree
to waive your rights under FDIC Regulation E to receive ten
(10) days advance notice from us regarding the amount that
we will debit from your account. While we may send you
messages about your billing from time to time, we are not
obligated to do so. We may change or cease our messages at
any time without notice to you.
e. Billing Disputes. You must notify Advanced Service Solutions in
writing within 30 days after receiving your credit card
statement or from the time funds are debited from your bank
account if you dispute any Advanced Service Solutions charges on that
statement or that have been debited from your account, or
such dispute will be deemed waived. Notification of all
billing disputes shall be sent to the following address:
info@Advanced Service Solutions.net.
11. PRICING AND PAYMENT.
a. Prices and Fees. Advanced Service Solutions fees and charges for
the Service are supplied to you during the ordering process
unless otherwise provided for in this Agreement. You agree
to pay the applicable one-time and recurring charges. You
further agree to pay any taxes and other charges, including
but not limited to, account setup fees, Adapter fees, Device
charges, shipping and handling and other nonrecurring
charges. Recurring charges will be billed on the first day
of every billing cycle.
b. YOU AGREE THAT WE MAY CHARGE YOUR CREDIT CARD FOR ALL
AMOUNTS DUE TO US WITHOUT ADDITIONAL NOTICE OR CONSENT. You
agree to provide a credit card and not a debit card. If your
card is a combination credit card/debit card, you authorize
us to use it as a credit card. If your issuing bank
automatically provides us with an updated credit card, you
agree that we may charge this new credit card for all
amounts due to us without additional notice or consent. You
also agree to indemnify us for any claims, damages or
expenses resulting from providing a debit card instead of a
credit card. If your credit card is declined, is invalid or
payment is not made by the issuer of your credit card at the
time that a charge is attempted, you will not be able to use
the Service until your account is paid in full.
c. Credit Balance Account.
Your credit balance account has been established to cover
incidental charges on your account that are not covered by
your subscription fee. For example, international calls,
toll free charges, Directory Assistance calls and taxes
related to these calls are automatically charged to your
credit balance account. A certain credit limit will be set
on your account based upon your service plan and credit
history. When the balance of your credit account reaches the
credit limit, your account will be unable to make additional
calls until the balance is paid down. You can make payments
to reduce your credit balance account at any time by
contacting our Customer Care Department at (561) 432-1404
during normal business hours. Any credit balance used as of
your subscription renewal or monthly anniversary date will
be charged to the credit card on file.
d. Credit Terms. All Services provided to You and
covered by the Agreement shall at all times be subject to
credit approval or review by Advanced Service Solutions. You will provide
such credit information or assurance as is requested by Advanced Service Solutions at any time. Advanced Service Solutions, in its sole discretion and
judgment, may discontinue credit at any time without notice
or require a deposit.
e. Discontinuation of Service for Nonpayment. The
Service to you may be denied or discontinued without notice
at any time in the event your credit card provider denies or
discontinues providing credit to you for any reason, or you
fail to provide us with a new credit card expiration date
before the existing one expires. If your credit card fails
for any reason during the ordering process, or any regular
or monthly billing process, you will have 24 hours to
provide Advanced Service Solutions your new credit card information. If the
credit card issue is not resolved within 48 hours, Advanced Service Solutions may deactivate the Service. If your credit card is
approved within 24 hours, your calling plan and billing
cycle will remain unchanged. You agree to pay all charges
owed to Advanced Service Solutions, including but not limited to the
reinstatement fee for reactivated services. In the event
Advanced Service Solutions utilizes a collection agency or resorts to legal
action to recover monies due, you agree to reimburse us for
all expenses incurred to recover such monies, including
attorneys' fees.
f. Promotions. Advanced Service Solutions may limit the number of
promotions you may be eligible for in a given period.
Promotions may be cancelled by Advanced Service Solutions at any time.
g. Cancellation of Service By Customer. Customers may
cancel service by calling our Customer Care Department at
(561) 432-1404 during normal business hours and must be made
prior to the expiration of the Service term. The Customer
remains responsible for all service charges until the day
and time on which the Customer requested the service to be
disconnected. If Customer cancels service before the Company
completes installation of the service, and at the time of
cancellation the Company has incurred any expense in
installing services or preparing to install service that it
would not otherwise have incurred, a charge equal to the
cost the Company incurred will apply. If the Customer
cancels service after the Company has completed
installation, and at the time of cancellation the Company
has incurred any expense in installing services, a charge
equal to the cost the Company incurred will apply. In
addition, the minimum service period obligations will apply
regardless of whether service has been initiated.
h. Modification Of Service By Customer.
The minimum service period is one month (30 days) beginning
with the first day of service. The Customer must pay the
contract rate for service for the minimum period of service.
Thereafter, if a Customer disconnects service other than at
the end of a service period, that Customer must pay the
regular rates for the minimum service period on a pro rata
basis. When the service is moved within the same building,
to another building on the same Premises, or to a different
Premise entirely, the period of service at each location is
accumulated to calculate if the Customer has met the minimum
service period obligation. If service is transferred to a
new Customer at the same Premises during the first month of
service, the new Customer assumes responsibility to meet the
remainder of the minimum service period requirements. For
Services not taken over by the new Customer, the original
Customer is responsible for the remaining payment for the
minimum service period obligation in accordance with the
terms under which the service was originally furnished. In
the case of a Customer-initiated modification of service,
charges for the subsequent order are in addition to the
costs incurred before the Customer changed the original
order.
12. LIMITATION ON WARRANTIES, REMEDIES AND LIABILITY,
INDEMNIFICATION.
a. WARRANTIES. Advanced Service Solutions MAKES NO EXPRESS OR IMPLIED
WARRANTY REGARDING THE SERVICE OR DEVICE OR THE INSTALLATION
OF SAME AND DISCLAIMS ANY IMPLIED WARRANTY, INCLUDING ANY
WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A
PARTICULAR PURPOSE. Advanced Service Solutions DOES NOT WARRANT THAT THE
SERVICE OR DEVICE WILL FUNCTION WITHOUT FAILURE, DELAY,
INTERRUPTION, ERROR, DEGRADATION OF VOICE QUALITY OR LOSS OF
CONTENT, DATA OR INFORMATION. Advanced Service Solutions DOES NOT AUTHORIZE
ANYONE, INCLUDING BUT NOT LIMITED TO ITS EMPLOYEES, AGENTS
OR REPRESENTATIVES, TO MAKE A WARRANTY OF ANY KIND ON ITS
BEHALF AND YOU SHOULD NOT RELY ON ANY SUCH STATEMENT.
CUSTOMER AGREES THAT IT ACCEPTS THE SERVICE AND DEVICE “AS
IS” AND THAT CUSTOMER IS NOT ENTITLED TO REPLACEMENT OR
REFUND IN THE EVENT OF ANY DEFECT. THE PROVISIONS OF THIS
SECTION SHALL BE APPLIED TO THE FULLEST EXTENT OF THE LAW,
BUT IF ANY PORTION OF THIS SECTION IS DETERMINED TO BE
UNLAWFUL, THEN THIS SECTION SHALL BE CONSTRUED TO LIMIT
LIABILITY AGAINST Advanced Service Solutions TO THE FULLEST EXTENT POSSIBLE
UNDER THE LAW.
b. WE WILL NOT GIVE YOU CREDIT FOR ANY INTERRUPTION OF ANY
Advanced Service Solutions SERVICE, WHETHER DOMESTIC OR OTHERWISE.
13. LIMITATION OF LIABILITY.
a. IN NO EVENT SHALL Advanced Service Solutions BE LIABLE TO YOU, YOUR
REPRESENTATIVES OR AUTHORIZED ASSIGNS OR ANYONE ELSE FOR ANY
INCIDENTAL, DIRECT, INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY,
OR CONSEQUENTIAL DAMAGES, OR FOR ANY DAMAGES FOR LOSS OF
DATA, LOSS OF REVENUE OR PROFITS, RELATING TO OR ARISING OUT
OF THE SERVICE, THE USE OF OR INABILITY TO
USE THE SERVICE, THE ABSENCE, DELAY, FAILURE OR OUTAGE OF
THE SERVICE, THE INABILITY TO DIAL 911 OR E911 TO ACCESS
EMERGENCY SERVICE PERSONNEL, THE INABILITY TO DIAL SECURITY,
LAW ENFORCEMENT OR FIRE PREVENTION/ PROTECTION SERVICES OR
SYSTEMS, THE DEVICE, THE USE OF AND/OR INABILITY TO USE THE
DEVICE, THE INSTALLATION OF THE DEVICE, AND/OR THIS
AGREEMENT. NOR SHALL Advanced Service Solutions BE LIABLE FOR ANY DELAY OR
FAILURE TO PROVIDE THE SERVICE, INCLUDING 911 DIALING, AT
ANY TIME OR FROM TIME TO TIME, OR FOR ANY INTERRUPTION OR
DEGRADATION OF VOICE QUALITY CAUSED BY ANY REASON INCLUDING
BUT NOT LIMITED TO THE FOLLOWING: AN ACT OR OMISSION OF AN
UNDERLYING CARRIER, SERVICE PROVIDER, VENDOR OR THIRD PARTY,
EQUIPMENT, NETWORK OR FACILITY FAILURE, EQUIPMENT, NETWORK
OR FACILITY UPGRADE, SERVICE, MAINTENANCE, MODIFICATION,
SHORTAGE, OR RELOCATION, FORCE MAJEURE EVENTS, NETWORK OR
FACILITY FAILURE CAUSED BY THE LOSS OF POWER OR INTERNET
SERVICE TO Advanced Service Solutions OR CUSTOMER, AND ANY CAUSE THAT IS
BEYOND Advanced Service Solutions’S CONTROL, INCLUDING WITHOUT LIMITATION
THE FAILURE OF AN INCOMING OR OUTGOING COMMUNICATION, THE
INABILITY OF COMMUNICATIONS TO BE CONNECTED OR COMPLETED,
INCLUDING 911 DIALING, OR DEGRADATION OF VOICE QUALITY. Advanced Service Solutions SHALL NOT BE LIABLE FOR UNAUTHORIZED ACCESS TO Advanced Service Solutions’S OR CUSTOMER’S TRANSMISSION FACILITIES OR PREMISES,
EQUIPMENT OR FOR UNAUTHORIZED ACCESS TO, OR ALTERATION,
THEFT OR DESTRUCTION OF, CUSTOMER’S DATA FILES, PROGRAMS,
PROCEDURES, OR INFORMATION THROUGH ACCIDENT, FRAUDULENT
MEANS OR DEVICES OR ANY OTHER METHOD, REGARDLESS OF WHETHER
SUCH DAMAGE OCCURS AS A RESULT OF Advanced Service Solutions’S NEGLIGENCE OR
OTHER ACTS OR OMISSIONS. Advanced Service Solutions’S LIABILITY FOR ANY ACT
OR OMISSION SHALL IN NO EVENT EXCEED THE SERVICE CHARGES
WITH RESPECT TO THE AFFECTED TIME PERIOD. THE LIMITATIONS
SET FORTH HEREIN APPLY TO ALL CLAIMS FOUNDED IN BREACH OF
CONTRACT, BREACH OF WARRANTY, PRODUCT LIABILITY, TORT, AND
ANY AND ALL OTHER THEORIES OF LIABILITY, AND APPLY WHETHER
OR NOT Advanced Service Solutions WAS INFORMED OF THE LIKELIHOOD OF ANY
PARTICULAR TYPE OF DAMAGE. FURTHER, YOU AGREE TO REIMBURSE
Advanced Service Solutions FOR ALL COSTS AND EXPENSES RELATED TO THE DEFENSE
OF ANY SUCH CLAIMS, INCLUDING ATTORNEYS’ FEES AND LITIGATION
COSTS. THE PROVISIONS OF THIS SECTION SHALL BE APPLIED TO
THE FULLEST EXTENT OF THE LAW, BUT IF ANY PORTION OF THIS
SECTION IS DETERMINED TO BE UNLAWFUL, THEN THIS SECTION
SHALL BE CONSTRUED TO LIMIT LIABILITY AGAINST Advanced Service Solutions TO
THE FULLEST EXTENT POSSIBLE UNDER THE LAW.
14. INDEMNIFICATION AND WAIVER OF CLAIMS.
a. INDEMNIFICATION. YOU ARE LIABLE FOR ANY AND ALL
USE OF THE SERVICE AND/OR DEVICE BY YOURSELF AND BY ANY
PERSON MAKING USE OF THE SERVICE OR DEVICE, AND YOU AGREE TO
DEFEND, INDEMNIFY AND HOLD HARMLESS Advanced Service Solutions AGAINST ANY
AND ALL LIABILITY FOR ANY SUCH USE THAT FAILS TO COMPLY WITH
THIS AGREEMENT. YOU AGREE TO DEFEND, INDEMNIFY AND HOLD
HARMLESS Advanced Service Solutions FROM ANY AND ALL CLAIMS AND/OR LIABILITY
FOR DAMAGES, PERSONAL INJURY, DEATH, FINES, PENALTIES,
COSTS, EXPENSES, LOSSES, LOST PROFIT, LOST REVENUE, PROPERTY
DAMAGE, ATTORNEYS’ FEES, AND ANY AND ALL OTHER DAMAGES OF
WHATEVER KIND AND NATURE RELATING TO OR ARISING OUT OF THE
SERVICE, THE USE OF OR INABILITY TO USE THE SERVICE, THE
ABSENCE, FAILURE OR OUTAGE OF THE SERVICE, THE INABILITY TO
DIAL 911 OR E911 TO ACCESS EMERGENCY SERVICE PERSONNEL, THE
INABILITY TO DIAL SECURITY, LAW ENFORCEMENT OR FIRE
PREVENTION/ PROTECTION SERVICES OR SYSTEMS, THE DEVICE, THE
USE OF AND/OR INABILITY TO USE THE DEVICE, THE INSTALLATION
OF THE DEVICE, AND/OR THIS AGREEMENT UNLESS THE CLAIMS OR
CAUSES OF ACTION ARISE FROM OUR GROSS NEGLIGENCE,
RECKLESSNESS, OR WILLFUL MISCONDUCT. THIS SECTION SHALL
SURVIVE THE AGREEMENT.
15. Acceptable Use Policy. You agree
to comply with the Advanced Service Solutions Acceptable Use Policy (“AUP”),
which is posted on our Web site at www.Advanced Service Solutions.net/aup
and is incorporated into this policy with this reference.
Changes to the AUP may be made at any time without notice to
you and is effective the day following posting to our Web
site.
16. MANAGEMENT OF YOUR DATA AND COMPUTER.
a. System Management and Service Performance. You are
solely responsible for obtaining, installing, configuring
and maintaining suitable equipment, including your computer
and telephone and software, including any necessary system
or software upgrades, patches or other fixes which are or
may become necessary to access the Service and to operate
your computer. Advanced Service Solutions will only provide technical
assistance with respect to your Advanced Service Solutions-provided Adapter.
b. Monitoring of Network Performance. Advanced Service Solutions
automatically measures and monitors network performance. We
also will access and record information about your
computer's profile and settings and the installation of the
Software in order to provide customized technical support.
No adjustments to your computer settings will be made
without your permission. You hereby consent to Advanced Service Solutions’s
monitoring of your Internet connection and network
performance, and the access to and adjustment of your
computer settings, as set forth above, as they relate to the
Service.
17. CONTENT. You are liable for all
liability that may arise from the content you transmit to
any person, whether or not you authorize it, using the
Service or Device. You promise that you and anyone who uses
the Service and all your and their content comply at all
times with all laws, regulations, and written and electronic
instructions for using the Service and the Device. You agree
that Advanced Service Solutions is not liable for any content transmitted or
received via any of its Services.
18. Privacy.
a. Advanced Service Solutions is committed to respecting your privacy
including protecting information that relates to the
quantity, technical configuration, type, destination,
location, and amount of use of your Advanced Service Solutions VoIP Service.
You personally identifiable information will only be used in
the context of your relationship with Advanced Service Solutions consistent
with applicable federal rules. Personally identifiable
information is information that identifies a particular
person; it does not include aggregate data that does not
identify a particular person or persons.
b. Exceptions to Customer Privacy.
You hereby agree that we may disclose your name,
telephone number, credit card information, and other
personal information, any communications sent or received by
you, and any other information that we may have about your
account, including but not limited to, types of service,
length of service, MAC address(es), IP address(es), email
address(es), registered 911 address, and all other account
information, and full content of your communications as may
be required under state or federal law including but not
limited to the Communications Assistance for Law Enforcement
Act (CALEA), as follows:
i. as required by law, regulation, rule, subpoena, search
warrant, court order or lawful request by a government
agency;
ii. to initiate, render, bill, and collect for Services;
iii. to protect the rights or property of Advanced Service Solutions, or to
protect users of Advanced Service Solutions services and other broadband
providers or carriers from fraudulent, abusive, or unlawful
use of, or subscription to, such services; and/or
iv. to provide any inbound telemarketing, referral, or
administrative services to you (the customer of record) for
the duration of the call, if such call was initiated by the
customer of record and the customer of record approves of
the use of such information to provide such service; and as
necessary to identify, contact, or bring legal action
against someone who may be misusing the service, the device,
or both.
c. Network limitations on Privacy. Advanced Service Solutions
utilizes, in whole or in part, the public Internet and third
party networks to transmit voice and other communications.
As a result, you understand and acknowledge that Advanced Service Solutions
cannot guarantee that the privacy of any communications
including Advanced Service Solutions’s VoIP Service or any communications
transmitted over Advanced Service Solutions Broadband Service is completely
secure. Moreover, websites on the Internet often install
programs (i.e. “cookies”) that track usage across Internet
websites. Advanced Service Solutions has no control over any of this. YOU
AGREE THAT Advanced Service Solutions SHALL NOT BE LIABLE FOR ANY SUCH LACK
OF PRIVACY.
19. MISCELLANEOUS LEGAL CONSIDERATIONS.
a. Governing Law. This Agreement and the relationship
between you and Advanced Service Solutions shall be governed by the laws of
Florida without regard to its conflict of law provisions.
Any claim brought pursuant to this Agreement shall be
brought in a court of competent jurisdiction within the
State of Florida and venue for any such claim shall be
proper in the appropriate state or federal court located in
Palm Beach County, Florida.
b. No Waiver of Rights. Our failure to exercise or
enforce any right or provision of this agreement will not
constitute a waiver of the right or provision. Advanced Service Solutions
reserves all of its rights at law and equity to proceed
against anyone who uses the Services or Device illegally or
improperly. All determinations by Advanced Service Solutions under this
Agreement and exercise of its rights are made and done in
our sole and absolute discretion.
c. No Third Party Beneficiaries. If you are not a
party to this Agreement, you do not have any remedy, claim,
liability, reimbursement, or cause of action. This Agreement
does not create any other third party beneficiary rights.
d. Entire Agreement. This Agreement, the Order, the
applicable service description, the AUP, or any reference
herein to the content of Advanced Service Solutions’s websites constitute
the entire agreement between you and Advanced Service Solutions and govern
your use of the Service, superseding any prior agreements
between you and Advanced Service Solutions and any and all prior or
contemporaneous statements, understandings, writings,
commitments, or representations concerning its subject
matter.
e. Severability. If any
part of this Agreement is determined to be legally invalid
or unenforceable by a final ruling of a court, all other
parts of this Agreement will remain valid and enforceable.
This invalidity or non-enforceability will not invalidate or
render unenforceable any other portion of this agreement.
f. Regulations. You agree to comply fully with all
relevant export laws and regulations of the United States.
g. Assignment. Advanced Service Solutions may assign all or part of
its rights or duties under the Agreement without notifying
you. If we do that, we have no further obligation to you.
You may not assign the Agreement or the Service or Device
without our prior written agreement.
h. Survival. The provisions of this Agreement
relating to indemnification, limitations on liability,
warranty limitations and disclaimers, resolution of
disputes, billings and your obligation to pay for the
Service provided and any additional usage charges, shall
survive the termination of the Agreement and the termination
of the Service.
i. Force Majeure (events beyond Advanced Service Solutions’S
control). Advanced Service Solutions shall be excused from any delay or
failure in performance hereunder caused by reason of
occurrence or contingency beyond its reasonable control,
including without limitation, acts of God, earthquake, fire,
flooding, riots, war, government intervention, embargoes,
strikes, labor difficulties, equipment failure, late
delivery by suppliers or other difficulties as may occur in
spite of Advanced Service Solutions’s commercially reasonable efforts.
j. Software Copyright. Any software used by Advanced Service Solutions to provide the Service and any software provided to
you in conjunction with providing the Service is protected
by copyright law and international treaty provisions. You
may not copy the software or any portion of it.
k. Copyright And Trademark; Copyright Infringement;
Digital Millennium Copyright Act (DMCA) Notice. Our Web
site content, our materials, services, logs, service marks
and trademarks are protected by trademark, copyright, or
other intellectual property laws, and international treaty
provisions. Infringement by you may result in civil or
criminal prosecution.
Advanced Service Solutions Technologies has a long, proud legacy
of confidentiality in dealing with our customers’
information. Privacy is the centerpiece of our
business. We are committed to providing the highest
level of privacy and security with reference to information
Advanced Service Solutions Technologies presently has and to the collection and use of our
online customers' personal information, as well as
that of all visitors to our Web site. A detailed description
of Advanced Service Solutions Technologies.'s Online Account
Policy is provided below. If you have additional questions
regarding the privacy of your personal information,
contact us.
The CEO has designated the General Manager as the individual responsible for the overall administration of the Customer Information Policy "Privacy Policy." The Compliance Officer will ensure proper procedures for monitoring, maintenance of records, and training are being followed. Periodic audits will be performed by the internal audit department and/or other outside parties. Annually, the policy will be reviewed and approved by the CEO.
Respect of Right to Privacy
Advanced Service Solutions Technologies respects your right to privacy and takes every precaution to provide you with the same level of privacy within our site that you receive through more traditional delivery channels.
Collection and Use of Personal Information
We collect information about you from the following sources: i) Information you give us on applications or other forms, ii) information about your transactions with us, iii) information about your transactions with our affiliates, iv) information about your transactions with other parties, and v) information from a consumer reporting agency. Advanced Service Solutions Technologies will collect, retain, and use information about our customers only when we believe it will help administer our business or provide products, services, or other opportunities to customers. All personal information collected and stored by Advanced Service Solutions Technologies is used for specific business purposes; to protect and administer your personal records, accounts, and funds; to comply with state and federal regulations; and, to help Advanced Service Solutions Technologies better understand your needs in order to design or improve PARTNERS , services, and delivery systems.
A. E-Mail and Forms:
Through the Web site, Advanced Service Solutions Technologies offers opportunities to apply for various products and services online, such as Online Applications, Servers, Licensing and other services. If you are browsing or visiting our site, please be advised that your personal information, including your e-mail address, will be collected and stored. If you elect to send an e-mail message, inquire about one of PARTNERS or services, or complete a form, then personal information may be requested and retained. It is imperative that you end your browser session before leaving your computer for added security.
B. Identity Theft and Phishing:
Advanced Service Solutions Technologies will not send out an automated or unsigned e-mail requesting verification of private information. If you receive a fraudulent e-mail, please notify us immediately in writing at 5535 Bermuda Dunes Circle Lake Worth, FL. 33463 of by phone at (561) 432-1404 or email at phishing@assinet.com.
C. Applications for Products and Services:
Employing stringent security measures in the collection of your personal information, all Advanced Service Solutions Technologies online account applications are submitted to Advanced Service Solutions Technologies’s secure administration site through an encrypted direct line to Advanced Service Solutions Technologies. Once received by Advanced Service Solutions Technologies, only approved personnel may open and process the application. Furthermore, auditing mechanisms have been put into place to further protect your information by identifying which employee(s) has accessed and in any way modified (for example, updated) or added to your personal information.
Cookies
Cookies are pieces of information created and transmitted to your Web browser when you click on a link. Your browser stores the information on your hard drive. Cookies provide a way for a server to recall a previous request from a particular Web browser. We use "cookies" on our Web site to track trends and behaviors, but we are unable to identify the individual. The cookie is used only for site management purposes and does not contain any sensitive information such as passwords or account numbers.
Maintenance of Accurate Information
It is in the best interest of both you and Advanced Service Solutions Technologies to maintain accurate, current, and complete records concerning your personal information. Advanced Service Solutions Technologies will not provide any consumer reporting agency with information relating to a customer if we know that the information is inaccurate. Advanced Service Solutions Technologies will also not provide information to a consumer reporting agency in the following situations:
If Advanced Service Solutions Technologies learns that the information we provided a consumer reporting agency is not accurate or complete, we will take the following steps:
If a customer disputes the accuracy or completeness of information in a consumer report that Advanced Service Solutions Technologies provided to a consumer reporting agency, Advanced Service Solutions Technologies will not provide the information to any consumer reporting agency without a notice that the customer disputes the information.
For this reason, Advanced Service Solutions Technologies allows you to update your personal information online, at anytime, through the submission of encrypted e-mail requests sent to Advanced Service Solutions Technologies's secure administration site. Notifications are immediately sent to approved personnel alerting them to the receipt of your request. This procedure allows Advanced Service Solutions Technologies to update your personal information within a timely manner.
Voluntary Account Closures
Advanced Service Solutions Technologies will notify consumer reporting agencies about customers who voluntarily close their accounts during the period Advanced Service Solutions Technologies normally reports their credit history. We do not disclose information about former customers, except as permitted by law.
Delinquencies
If Advanced Service Solutions Technologies provides information to a consumer reporting agency regarding a delinquent account placed for collection, charged off to profit and loss, or subjected to any similar action, Advanced Service Solutions Technologies will tell the agency no more than ninety (90) days after providing the information of the month and year the delinquency began.
Disputes About Information in Consumer Reports
If a customer notifies a consumer reporting agency that it disputes information Advanced Service Solutions Technologies provided, Advanced Service Solutions Technologies will take the following steps after receiving the notice from the agency:
If Advanced Service Solutions Technologies's investigation finds that the information is inaccurate or incomplete, Advanced Service Solutions Technologies will report the results to all other consumer reporting agencies to whom Advanced Service Solutions Technologies reported the information. Advanced Service Solutions Technologies has thirty (30) days from when the consumer reporting agency received the notice to meet the above requirements.
Limited Employee Access to Personal Information
Advanced Service Solutions Technologies limits employee access of your personal identifiable information to only those administrators with a business reason for knowing the information. Advanced Service Solutions Technologies also educates all employees about the importance of confidentiality and customer privacy. In addition, individual user names and passwords are used by approved personnel to access your personal information online, providing audit trails to further safeguard the privacy of your personal information. management is directed to take appropriate disciplinary measures to enforce employee privacy responsibilities.
Security Procedures to Protect Information
Management is directed to maintain security standards and procedures to help prevent unauthorized access to confidential information about customers. Advanced Service Solutions Technologies will update and test the technology on an ongoing basis to ensure the protection and integrity of customer information.
Third-Party Disclosure Restrictions
Advanced Service Solutions Technologies follows strict privacy procedures in regard to protecting your personal information. We do not disclose any information about you to anyone, except as disclosed in this policy or as permitted by law. Limits are placed on who receives information and what type of information is shared. In addition, Advanced Service Solutions Technologies requires all third parties with a business need for accessing this information to adhere to similar and equally stringent privacy policies.
Advanced Service Solutions Technologies will not reveal specific information about customer accounts or other personally identifiable data to parties other than affiliated s and companies for their independent use unless: (i) you request or authorize it; (ii) the information is provided to help complete a transaction initiated by you; (iii) nonaffiliated parties are performing services or working for us; (iv) the information is exchanged with consumer reporting bureaus and similar organizations or disclosure is made when legally bound by law (e.g., subpoena or the investigation of fraudulent activity), or (v) legally required in connection with an acquisition or sale.
Authorized Sharing – Joint Marketing
We may disclose the following information to other financial institutions with whom we have joint marketing agreements: information you give us on an application or other forms such as name, address, etc. We disclose the information listed above to other financial institutions with whom we have joint marketing agreements. You do not have a right to opt out of the disclosure of this information.
A. Types of Businesses
We may disclose information pursuant to joint marketing agreements to the following types of businesses: financial service providers, such as life insurers and private label credit card issuers.
B. Reasons for Disclosure
We may disclose information about you to other financial institutions with whom we have joint marketing agreements to provide you with information about additional products and services.
C. Limitations on Disclosure
Here are the limitations we impose on the use of information disclosed to other financial institutions with whom we have joint marketing agreements: We only allow direct mail solicitations.
Disclosure of Privacy Policies
Advanced Service Solutions Technologies is committed to ensuring the privacy of its customers' personal information.
Pricing, Fees, Terms and Conditions
Advanced Service Solutions Technologies bills monthly for hosting,
Licensing, VOIP and other services on a utility model basis.
An invoice will be mailed to you on the first of each month
for the previous months service and will be due the middle
of the current month.
Hosting Rates are based on two elements and is delivered as a rental service:
VOIP fees are determined based upon the
number of auto-attendants, extensions and other features
selected and are delilvered as a rental service.
Shut off information: If your bill is unpaid 20 days after the billing date, your account will be deamed delinquent and subject to immediate disconnection as the sole discretion of Advanced Service Solutions Technologies. You are encouraged to contact us to discuss payment options if you have trouble paying your bill. If you do not bring your account current or make arrangements with our office, your service will be shut off. Payment is required in full and will accrue additional fees (CPE – collection, processing and enforcement fee, tampering, damage, etc.) . Your bill must be current before service will be restored.
Thank you for visiting the Advanced Service Solutions web site. We value your interest and ideas. If you have any comments or concerns regarding the use of information provided to Advanced Service Solutions via an Internet site, your account or our current pricing and fees, please contact us via the contact form on the site.
Last updated 10/22/2015